Case Studies
Case Study 1
Recruitment Company 1
The client recognised that market conditions had changed and, that to increase revenue a different approach to the market and how staff were managed should be introduced.
Imagination Training worked with the Company, conducting an initial GAP analysis allowing us to formulate a very specific training programme to develop existing Consultants, whilst any new Consultants were developed through our intensive 5 Day Course, ensuring they were up to speed with the rest of the organisation when they started in their new role.
To allow a seamless transition with Management and Consultants working towards the same objective, the program incorporated procedures to monitor and manage the change, what reporting structures to set up, KPI's, and continual 'open door' communication between Imagination Training, Company Management and Consultants and full implementation of the program.
A number of months on, the organisation has seen up to 40% increase in revenue, has realised its growth potential, and is looking to establish new divisions. Imagination Training have been retained to provide ongoing training to Consultants being developed to Team Leaders, and training for new staff with no previous recruitment experience.
Case Study 2
Recruitment Company 2
The Company felt that they were plateauing, and needed to increase business levels, and essentially develop better relationships with their clients.
Imagination Training recognised the depth of experience that existed within the Company, so conducted a Training needs analysis, which highlighted areas for improvement. The analysis also realised that due to the longevity Consultants had in the industry that the knowledge and skills already existed, but had become stale or not utilised. This was coupled with specific Management requests on certain aspects of the recruitment process. Management also acknowledged that they constantly iterated these points, but it wasn't embraced as training because they were the Boss.
We were able to provide a training program which rediscovered those 'forgotten' skills, bought them up to current market expectations, and explored many psychological aspects to selling within Recruitment which went beyond 'How to do the Job'.
As a result motivation, positivity, and belief in the service the Company provides has increased dramatically, as well as Consultants refreshing and utilising skills they would not ordinarily have used. This has lead to an increase in creditability in the industry and improved revenues by over 50%. The Company has now asked Imagination Training to assist with growth and development plans for staff and the business.
Case Study 3
Recruitment Company 3
As a start up business in a niche field, initially with just the owner, this organization want to grow but needed coaching about how to do it. Billing were very average, and motivation fluctuated considerably. Imagination Training devised a coaching program, where the owner meets weekly with us and we develop strategies to achieve the company objectives, in line with this, coaching ranged from actual training in areas such as selling retained business to looking at where activity was focused, ways to develop long term client relationships, and ultimately staff growth and gaining a foothold in new market areas.
As a result average Consultant billings now exceed $40,000 per month, an increase of 110% across a 12 month period. A number of preferred relationships are now in place, delivering repeat business without ludicrous rate reductions. Business plans have been over achieved, and the company now has a substantial platform with which to launch new ventures and dramatically grow in 2006/7.